CLIENT
Marine Depot
SUMMARY
Marine Depot ecommerce store were looking to decrease drop off at their checkout.
WORK
- Strategy
- Conversion Rate Optimization
- A/B Testing
WORK EXAMPLE
Ecommerce store Marine Depot was seeing a significant number of users abandoning their shopping cart.
During our research we discovered that while free shipping was an option, you had to spend a certain amount to qualify for it, and the shopping cart was where shoppers first saw if they qualified for free shipping or not.
They’d tried to improve this by notifying those who were close to qualifying for free shipping, that they only needed to add xx of dollars to qualify, and provided them links to products in that price range.
This was a good step in the right direction, but there was still a problem with the customer surrounded by a number of unnecessary distracting elements (we saw a lot of clicks on these elements, which was a waste), and it looked like many customers simply didn’t see the new free shipping option and left when they saw the shipping cost.
So we simply removed everything that was not essential on the page and made sure the free shipping notification wouldn’t be missed:
And here are the results ...
People started to add more products to their carts:
And this naturally led to an increase in revenue:
+12.33% lift in revenue might not seem much, but the changes were small, and this increase meant a potential 3 million dollars in additional annual revenue.
Not bad at all.
Just think about what just a 2% or 10% improvement would do for your business.
